Shipping policy
Free Shipping on All Orders
We’re delighted to offer free shipping on every purchase, no matter where you are.
Delivery Times
Our eco-friendly fulfillment services prioritize sustainability 🌱, helping reduce our carbon footprint. This means your order may take a little longer.
- Delivery typically takes up to 14 business days, depending on local postal and weather conditions.
- Customized orders may require additional time to ensure every detail is just as you requested.
Processing Times
- Orders are processed within 1-3 business days (Monday–Friday, excluding national holidays).
- Personalized orders may take slightly longer as we perfect every customization.
Tracking Your Order
Once your order ships, you’ll receive a tracking link via email. You can also track your order on our website and via the order confirmation page. Please allow up to 3 business days for tracking updates to appear.
Changing Your Delivery Address
If you need to update your shipping address, email us as soon as possible. Changes can only be made before your order is dispatched (usually within 1-2 business days).
Out of Stock Items
In the rare event that an item is out of stock, we’ll refund the affected product(s) while shipping the rest of your order promptly.
Lost or Damaged Parcels
- Lost in Transit: If your parcel doesn’t arrive, we’ll replace or refund it immediately.
- Damaged Parcels: If your parcel arrives damaged, please refuse delivery if possible and contact us. If you weren’t present, reach out to us so we can make it right.
Duties & Taxes
We’ve got you covered! Sales tax is included in our prices, and any import duties for international shipments are prepaid—no extra fees at customs.
Why We Take a Little Longer
We’re committed to sustainable shipping practices. By partnering with eco-conscious fulfillment services, we’re reducing waste and supporting a greener future. We thank you for your patience as we work towards a better planet together.