Refund policy

Money-Back Guarantee

At Canine Culture, your satisfaction is our priority. We’re proud to offer a 90-Day Money-Back Guarantee—with terms and conditions to ensure fairness for everyone.

 

Eligible Returns

Returns are accepted for the following reasons:

• Manufacturing defects: Items that are defective or not functioning as intended.
• Incorrect items: If you received an item different from what you ordered.
• Damaged during delivery: Items that arrived damaged or unusable.

 

Exchanges for Fit

If your item doesn’t fit your dog, we’ll gladly offer a free size exchange.

 

Restocking Fee

All non-faulty returns are subject to a 20% restocking fee, which will be deducted from the refund amount.

 

Non-Returnable Items

• Stuffed and tug dog toys are not eligible for returns or refunds.

 

How to Start a Return

Contact us at here within 90 days of receiving your order. Please include your order number, a description of the issue, and photos (if applicable). You can also visit the customer account portal to request a refund if you prefer an automated process.

 

Free Returns

We cover the cost of return shipping, so you don’t have to worry about postage fees.