Our products typically reach our customers within 5 to 12 business days, depending on your location and the postal/weather conditions in your local area.

Yes, we offer both Free Returns and Free Exchanges. We also provide a 90-Day Money-Back Guarantee (Ts & Cs apply).

We can deliver to the United Kingdom, United States, Europe, Canada, Australia, and New Zealand.

Yes! We're proud to offer Free Shipping on all orders, to all locations, with no hidden costs, fees or minimum spend.

You’ll receive a tracking number via email once your order is dispatched. You can track your order directly from the link provided in the email or by visiting your customer account.

If anything’s wrong, email us at canineteam@caninecultureuk.com or visit our Contact page and we’ll make it right.

Yes. To change your order, please send us an email as soon as possible, so we can make any changes to your order before it's processed.

Yes. To cancel your order, please send us an email as soon as possible, so we can cancel your order before it's processed.

Each product page includes a detailed size chart, just to the right of the size field. Measure your dog’s chest/neck and compare with our chart. Or take a look at the suggested breeds column (based on average breed measurements).

Still unsure? Just send us a quick message, we’re here to help.

Yes, all our harnesses/collars are adjustable to ensure a snug, safe fit.

Some of our coats and fleece are adjustable while others aren't due to their inherent design (like our shoes or ultra-flex coat). For these items, a larger selection of sizes are available to ensure a snug fit.

If your pup is between sizes, we typically recommend sizing up for comfort and adjustability — but feel free to contact us for tailored advice

For harnesses and collars you should be able to slide two fingers under the material — snug, but not tight.

Yes! Many of our harnesses can be customized with your dog’s name, a message, or contact info. Just follow the steps on the product page before checkout.

Choose your preferred size, color, and enter your custom text (if applicable) in the provided fields at the top of the product page.

We only use premium, durable, and canine-safe materials such as Cordura® Fabric, 3M Scotchlite®, Dyneema®, Nylon, Stainless Steel, Neoprene, Polyester, POM, Zinc-Aluminum Alloy, and more — all selected for comfort, performance, and your dog's safety.

Our products are crafted by trusted manufacturing partners in the USA, UK, and China, all of whom meet our rigorous standards for safety, durability, and quality.

Yes, our products are 100% safe for all dogs. All materials are non-toxic, fur-friendly, and are carefully selected with your dog’s comfort and safety in mind.

While it ranges for different products, most are designed to last at least 5 years, with some lasting 10 years or more (even when regularly used).

Yes, we stock gear for all breeds — from XS to XL. Be sure to check the sizing guide on each product page.

Yes! Many of our harnesses start from XS sizes, suitable for small breeds and puppies. Always double-check measurements.

Our designs prioritize security. While no harness is truly escape-proof, our multi-strap, triple-security systems offer one of the most secure fits on the market.

All our dog gear/wear items are engineered to withstand the toughest weather conditions (or activities). Such as wind, rain, water, ice, snow and heatwaves. Making them perfect for extreme hikes or swimming.

This also applies to select home and wear accessories, however some home accessories (select beds and toys) are primarily designed for indoor use.

Most gear can be machined-washed (low heat) but hand-washing is best long-term. Preferably, in cool water with mild soap, then air-dried. Avoid soaps with harsh chemicals.

Un-zip and remove the cover (for beds & carriers), then machine wash on a low heat or with cool water, using mild washing detergent soap. Then shake off and air-dry to avoid shrinkage.

No, most of our reflective products use 3M Scotchlite® which is designed to stay reflective for the life of the product (up to 9 years).