FAQs

Discover answers to the most frequently asked questions.

Shipping & Returns

Which Countries Does Canine Culture Ship To?

We can ship orders to the USA, Europe, UK, Canada, Australia, and New Zealand.

Do You Offer Free Shipping?

Absolutely! You benefit from Free Shipping on all orders, no matter where you're located.

Do You Offer Free Returns?

We sure do! You benefit from Free Returns on all orders, no matter your location.

How Long Is Delivery?

Delivery typically takes up to 14 business days, depending on local postal and weather conditions.

Is Shipping Eco-Friendly?

Yes! We minimize the distance our products have to travel by shipping directly from our manufacturers. This significantly reduces carbon emissions and our carbon footprint.

Orders

How Long Is Order Processing?

Order processing takes 1-2 days. Except for personalized orders, which may take a little longer, to ensure everything is exactly as requested.

How Do I Cancel My Order?

Send us an Email as soon as possible so we can cancel your order before it's processed.

How Do I Change My Order?

Send us an Email as soon as possible so we can make any changes to your order before it's processed.

How Do I Track My Order?

Effortlessly track your order by visiting our Track My Order page. Please allow up to 3 business days for tracking information to update.

What If My Order Arrives Damaged?

In the rare event your order arrives damaged, we'll give you a full refund or replacement, no questions asked.

Payments

Is Payment Secure?

You bet. We use 128-bit SSL encryption technology to ensure your details are processed securely.

What Payments Do You Accept?

Almost all of them! We accept Klarna, Visa, Mastercard, AMEX, Shop Pay, Apple Pay, Google Pay, PayPal, Discover, Diners Club, Maestro, UnionPay, Bancontact and iDeal.

About Us

Who are we?

Canine Culture is a premium canine accessory brand dedicated to creating elegant, durable, and customizable products for dogs of all sizes and breeds.

What makes Canine Culture different?

Our products are crafted with a focus on premium quality, timeless design, and your dog’s well-being. We blend luxurious aesthetics with practical features, ensuring your dog looks stylish while staying comfortable and safe.

Where are your products made?

We partner with high-quality manufacturers in the US, UK, and China who adhere to the highest standards of craftsmanship. Each product is rigorously tested to ensure durability, safety, and quality that meet our high standards.

Do your products fit all dog breeds and sizes?

Our products are designed to accommodate a wide range of breeds and sizes. However, some of our products do have limited size options.

What materials do you use?

We prioritize high-quality, dog-safe materials such as nylon and stainless steel to ensure our products are long-lasting and comfortable for your canine.

Is Canine Culture environmentally conscious?

Caring for dogs and the planet goes hand in hand for us. We strive to make sustainable choices wherever possible and ship directly to you from our manufacturers to greatly reduce our carbon footprint.

How can I contact Canine Culture for support?

Our team is always here to help you. You can get in touch with us in multiple ways by visiting our Contact Us page.

Didn’t find your answer?

Don't hesitate to get in touch.

Free Shipping
Secure Payment
Free Returns