FAQs
Discover answers to the most frequently asked questions.
Shipping & Returns
Which Countries Does Canine Culture Ship To?
We can ship orders to the USA, EU, UK, Canada, Australia, and New Zealand.
Do You Offer Free Shipping?
Absolutely! You benefit from Free Shipping on all orders, no matter where you're located.
Do You Offer Free Returns?
We sure do! You benefit from Free Returns on all orders, no matter your location.
How Long Is Delivery?
Our products reach our customers within 14 business days, depending on post and weather conditions in your area.
Is Shipping Eco-Friendly?
Yes! We minimize the distance our products have to travel by shipping directly from our suppliers. This significantly reduces carbon emissions and our carbon footprint.
Orders
How Long Is Order Processing?
Order processing takes 1-2 days. Except for personalized orders, which may take a little longer, to ensure everything is exactly as requested.
How Do I Cancel My Order?
Send us an Email as soon as possible so we can cancel your order before it's processed.
How Do I Change My Order?
Send us an Email as soon as possible so we can make any changes to your order before it's processed.
How Do I Track My Order?
Effortlessly track your order by visiting our Track My Order page. Please know tracking information may take 1-2 days to update.
What If My Order Arrives Damaged?
In the rare event your order arrives damaged, we'll give you a full refund or replacement, no questions asked.
Payments
Is Payment Secure?
You bet. We use 128-bit SSL encryption technology to ensure your details are processed securely.
What Payments Do You Accept?
Almost all of them! We accept Visa, Mastercard, AMEX, Shop Pay, Apple Pay, Google Pay, PayPal, Discover, Diners Club, Maestro, UnionPay, Bancontact and iDeal.